Refund and Returns Policy

1. Overview

Thank you for shopping at genreps1755.top. Your satisfaction is our priority. This policy explains clearly when you can get a replacement, exchange, or refund, what cannot be returned, who covers return shipping, and how to request it. Please read it before ordering.

2. Before Your Order Ships — Easy Cancellation

Because we do not take online checkout and confirm your watch through QC photos first, you can cancel and receive a full refund before the item ships. Once you approve the QC photos and complete payment, production and packing move forward. If you change your mind before dispatch, message us and we refund the full amount.

3. Eligible for Free Replacement / Exchange

We QC every watch before shipping, so most orders arrive perfect. If any of the following occur, we replace or exchange your watch free of charge:

• Defective on arrival — dead or erratic movement, broken crown, faulty chronograph pushers, loose bezel, cracked crystal, or any manufacturing flaw.
• Wrong reference shipped — wrong brand, model, dial color, case size, or bracelet/strap type.
• Does not match QC photos — the delivered watch differs from the photos or video you approved before shipping.
• Visible quality defect — misaligned indices, uneven lume, dust under the crystal, rough finishing, or engraving error missed in pre-shipment inspection.

4. Not Eligible for Return or Refund

Due to the nature of limited production and hygiene reasons, we cannot accept returns for the following:

• Watches that have been worn outside, or show signs of use, scratches, dents, or water damage.
• Items returned without the original box, papers, tags, links, or accessories.
• Custom or special-order references sourced to your exact request.
• Damage from misuse, accident, water exposure, or normal wear and tear.
• Sizing issues caused by your own case-size choice where we already provided the wrist / case measurement before shipping.
• Change of mind after the watch has been worn or dispatched.

5. Time Limit

You must contact us within 7 days of receiving your package, with clear photos (and a short video if possible) of the issue. After 7 days we are unable to offer a replacement or refund. For hidden defects that only appear after a few wears, contact us as soon as you notice them and we will review the case fairly.

6. Refund Method & Timing

Approved refunds are returned to your original payment method — USDT, Wise, Western Union, or bank transfer (we do not store card details, as there is no online card checkout). Refunds are processed within 3–5 business days after we receive and inspect the returned item. Free worldwide shipping is included on our side; the original delivery cost is non-refundable unless the return is our error.

7. Who Pays Return Shipping?

• If the error is ours (defective, wrong reference, wrong size, or mismatch with QC): we cover return shipping and send the replacement free.
• If the return is a buyer’s change of mind: the buyer is responsible for return shipping costs.

8. How to Request a Return or Refund

Message us immediately with:

• Your order reference and the brand / reference you ordered.
• Clear photos and a short video showing the defect or issue.
• Your original payment method, so we know where to refund.

WhatsApp: +852 5424 0627
Email: [email protected]
We reply within hours and guide you through the next step.